About Diane

Diane Steed-Chentrens’ positive and innovative approach to career development has been featured in Media such as  Business Review Weekly, Radio Pacific New Zealand and Travel Training organizations in Sydney Australia.


Over 25 years front line experience within the travel and hospitality industry, Diane has been responsible for recruiting, training, and empowering employees to reach their full potential. Her particular approach to business has meant inspiring them with her own work ethic and commitment to positive success within their lives.

Previously “Manager Employee Engagement American Express Japan Asia and Pacific”, Diane was passionate about outstanding Customer Service and Personal and Professional Development from entry level roles to Senior Management. Her actual “territory” saw her working with employees based not only around Australia but also in New Zealand, Indonesia, Singapore, India, Taiwan, Thailand and Japan.


Successfully nominated twice for two different “American Express Chairman’s Award for Quality Projects” – Diane was also inducted into the American Express International Hall of Fame in 2002. This Award is one of the most prestigious awards possible.


More recently Diane also enjoyed 18 months with a boutique recruitment agency – inPlace Recruitment Sydney. Recruiting within the Travel, Tourism and Hospitality industries, her clients clearly benefited with outstanding and original resumes, together with professional advice on interview behaviour and skills.


Diane lives and works on the Sunshine Coast, Queensland, Australia.

What people are saying about Diane

I had the absolute pleasure of working with Diane during my long tenure at American Express. I believe Diane is the epitome of a “People person”, always putting people and their needs first and foremost. You always walk/come away from a conversation with Diane feeling happier and more positive and I find she is a restorative tonic to your confidence, if you ever begin to doubt yourself or your abilities.


Last month I decided to return to the workforce after a 9 month break and engaged Diane to work her special magic on my resume, which was obviously not in tune with the new type of roles I was applying for. I realised there was a problem with my existing resume when I didn’t even get an interview for a job I thought I was perfect for.


After just one phone call and a couple of emails to Diane I had a brand new resume which I am now very proud of as she was able to help articulate my skills in a way I was not capable of.


I only got the chance to show my new, improved resume to one employer, who called me the day after the interview, saying they wanted to “snap me up” before any other employer did. Thanks Di – What a fantastic job!

You want that Dream job?

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